My First School International (“we,” “our,” “us”) is committed to providing transparent and fair policies regarding cancellations and refunds for tuition fees, event fees, and other payments. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be requested, the eligibility criteria, and the timelines for processing such requests. This policy is designed to comply with applicable laws, including the General Data Protection Regulation (GDPR) for European users and the Children’s Online Privacy Protection Act (COPPA) for children’s data in the U.S.
Cancellation of Enrollment
Before the Start of the Academic Year: If you wish to cancel your child’s enrollment before the start of the academic year, you must notify us in writing at leatest days prior to the first day of school. Upon receipt of your written notice, we will process a full refund of the tuition fees paid, minus a non-refundable administrative fee of %.
After the Start of the Academic Year: If you wish to cancel your child’s enrollment after the academic year has started, you must notify us in writing. Refunds will be prorated based on the number of days your child has attended school, minus a non-refundable administrative fee of %. No refunds will be issued a days from the start of the academic year.
Withdrawal Due to Special Circumstances
In cases of withdrawal due to special circumstances (e.g., medical reasons, relocation), you must provide supporting documentation. We will review each case individually and may offer a partial refund or credit towards future tuition, subject to approval.
Cancellation by the User
Before the Event: If you wish to cancel your participation in an event, you must notify us in writing at least [Insert Number] days prior to the event date. Upon receipt of your written notice, we will process a full refund of the event fees paid, minus a non-refundable administrative fee of %.
After the Event: No refunds will be issued for cancellations made after the event date.
Cancellation by the School
If My First School International cancels an event, we will notify you as soon as possible and offer a full refund of the event fees paid. Alternatively, you may choose to transfer your payment to a future event.
Extracurricular Activities
Before the Start of the Activity: If you wish to cancel your child’s participation in an extracurricular activity before it starts, you must notify us in writing at least days prior to the start date. Upon receipt of your written notice, we will process a full refund of the fees paid, minus a non-refundable administrative fee of %.
After the Start of the Activity:
No refunds will be issued for cancellations made after the activity has started.
Miscellaneous Fees
For other payments (e.g., uniforms, books, supplies), refunds will be issued only if the items are returned in their original condition within [Insert Number] days of purchase. A restocking fee of [Insert Amount or Percentage] may apply.
Timelines
Refunds will be processed within business days from the date we receive your written cancellation request and any required documentation. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Eligibility
To be eligible for a refund, you must meet the conditions outlined in this policy and provide all necessary documentation. Refunds will not be issued for amounts below Minimum Amount.
If you have any questions or concerns about this Cancellation and Refund Policy, or if you wish to request a cancellation or refund, please contact us at:
My First School International
We may update this Cancellation and Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our Website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.
This Cancellation and Refund Policy shall be governed by and construed in accordance with the laws of Jurisdiction. Any disputes arising from this policy will be resolved in the courts of Jurisdiction.
